At IntegraRack, we strive to ensure that you are completely satisfied with your purchase. If you need to return an item, please review our policy below:
1. SHIPPING LEAD TIMES: Small orders will be completed in 1-2 business days after payment is received. Most large orders will be completed in 3-6 business days after payment is received. Any backorders will be listed on the invoice notes.
2. RETURNS: Items can be returned within 30 days of the purchase date. All returns are subject to a 25% restocking fee. In most cases, an RGA (Returned Goods Authorization) number will be issues within 2 business days.
3. SHIPPING COSTS: The buyer is responsible for all shipping costs associated with the return. We recommend using a traceable shipping service or purchasing shipping insurance for items over $50.
4. WARRANTY CLAIMS: Please contact us to start a warranty claim. Warranty claim must be reviewed and approved before any action can be taken.
5. ELIGIBILITY: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when received.
6. HOW TO INITIATE A RETURN: To initiate a return, please contact us at integrarack@gmail.com or (435) 632-0022 with your invoice number and the reason for your return.
Thank you for choosing IntegraRack! We appreciate your business.